Contact information

Contact Information

ARKTA is here to help with order questions, product support, returns, delivery updates, and general enquiries.

The fastest way to contact us is by using the contact form on our website.

Customer Support

Email: [support@getarkta.com]

Please include your order number where applicable so we can help you as quickly as possible.

Typical Support Enquiries

You can contact us about:

• Order questions
• Delivery updates
• Returns and refunds
• Product support
• Size guidance
• Damaged, faulty, or incorrect items
• General enquiries

Response Times

We aim to respond to customer enquiries within 1–2 business days.

During busy periods, product launches, weekends, public holidays, or high-demand periods, response times may be longer.

Business Information

Trading name: ARKTA
Website: https://getarkta.com
Email: [support@getarkta.com]

Legal business name: TBS ECOMMERCE LTD
Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
Company number: 15375705
VAT number: GB484473361

Important Information

Please contact us before returning any item. Items sent back without prior approval may not be accepted.

For order-related enquiries, please use the same email address used at checkout where possible.

We do not provide medical advice. Product information is for general wellness and informational purposes only.