Contact Us

Need help with your order, delivery, sizing, returns, or ARKTA CoolCore™ Boxer Briefs? Send us a message using the form below and our support team will get back to you in 24-48 hours.

Customer Care

Customer Care

Support that keeps things simple.

Whether you have a question before ordering or need help with an existing order, our team will guide you clearly and quickly.

01

Order Support

Need help with an order, delivery update, address change, or payment question? Send us your order number so we can help faster.

02

Product Guidance

Have a question about sizing, usage, cooling packs, or care instructions? We’ll help you choose and use your ARKTA product correctly.

03

Returns & Issues

If something is not right with your order, contact us with clear details and photos where relevant so we can review it properly.

Before contacting us

To help us resolve your enquiry as quickly as possible, please include the following where relevant:

  • Your order number
  • The email address used at checkout
  • A clear description of your enquiry
  • Photos if your item arrived damaged, faulty, or incorrect

Response times

We aim to respond within 24–48 hours on business days.

During launches, busy periods, weekends, or public holidays, replies may take slightly longer.

For the fastest support, please use the contact form above.

Quick answers

Can I change my order after placing it?

Contact us as soon as possible. We process orders quickly, so changes cannot be guaranteed once an order has been processed, packed, or dispatched.

How do I start a return?

Please contact us before sending anything back. Due to the hygiene-sensitive nature of ARKTA CoolCore™ Boxer Briefs, returns must be unused, unworn, unwashed, and in their original packaging.

What should I do if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and clear photos of the issue. Our team will review it and help with the next steps.

Do you provide medical advice?

No. ARKTA products are designed for general cooling support and wellness routines only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition.