FAQs

ARKTA CoolCore™ Boxers are performance boxers designed for men who take heat exposure seriously.

Each pair features a discreet front cooling pouch and includes 1 reusable cooling pack, allowing you to add targeted cooling support during sauna sessions, steam rooms, hot tubs, post-workout recovery, or other high-heat environments.

Each pair has a built-in front pouch designed to securely hold the included cooling pack.

Simply freeze the cooling pack before use, insert it into the pouch, and wear the boxers during your heat-exposure session. The pouch helps keep the pack positioned securely while allowing you to move comfortably.

Each pair includes:

• 1 pair of ARKTA CoolCore™ Boxers
• 1 reusable cooling pack

The cooling pack is designed to fit inside the built-in front pouch.

Place the cooling pack flat in the freezer until fully frozen.

Before your sauna or heat session, insert the frozen pack into the front pouch of the boxers. Do not place the cooling pack directly onto bare skin.

Yes. The included cooling pack is reusable and can be frozen again after each use.

After use, wipe the pack clean if needed, allow it to dry, and place it back in the freezer ready for your next session.

The cooling effect usually lasts around 15–30 minutes, depending on the environment, how long the pack was frozen, and the intensity of the heat exposure.

In very hot environments such as saunas or steam rooms, the cooling effect may reduce more quickly.

Yes. ARKTA CoolCore™ Boxers are designed for sauna and heat-exposure use.

Always listen to your body, avoid overheating, and leave the sauna immediately if you feel dizzy, uncomfortable, or unwell.

Yes. ARKTA CoolCore™ Boxers can be used for sauna sessions, steam rooms, hot tubs, post-workout cooling, or general heat-exposure situations where targeted cooling support is desired.

Yes. ARKTA CoolCore™ Boxers are designed to feel secure, supportive, and comfortable during use.

The front pouch is designed to hold the cooling pack in place while reducing unnecessary movement.

The cooling pack may feel different from standard underwear because it sits inside the built-in pouch.

However, the design is made to keep the pack discreet, secure, and positioned for targeted cooling support without unnecessary movement.

Yes. ARKTA CoolCore™ Boxers can be worn without the cooling pack.

However, the targeted cooling benefit comes from using the frozen cooling pack inside the built-in pouch.

Choose your usual underwear size.

If you are between sizes or prefer a slightly more relaxed fit, we recommend sizing up.

ARKTA CoolCore™ Boxers can be worn without the cooling pack like regular boxers, but they are primarily designed for sauna, heat exposure, and targeted cooling use.

Place the cooling pack flat in your freezer until fully frozen.

For best results, freeze it for several hours before use or keep it stored in the freezer so it is ready whenever needed.

No. The cooling pack should be used inside the built-in pouch only.

Do not place the frozen pack directly onto bare skin, and stop using it immediately if it feels painfully cold or causes discomfort.

No. The included cooling pack is designed for cold use only.

Do not microwave, boil, heat, or expose the cooling pack to open flames or high direct heat.

Stop using it immediately.

Do not use a damaged, punctured, or leaking cooling pack. If your cooling pack arrives damaged, contact us with your order number and clear photos of the issue so we can help.

If extra cooling packs are available, they will be shown on our website or offered as an add-on at checkout.

Always remove the cooling pack before washing.

We recommend washing the boxers on a cold or gentle cycle and allowing them to air dry. Avoid high heat when drying.

No. Always remove the cooling pack before washing the boxers.

The cooling pack should be wiped clean by hand when needed.

We recommend air drying to help preserve the fabric, fit, and pouch structure.

Avoid tumble drying on high heat.

Store the cooling pack in a clean, dry place or keep it in the freezer so it is ready for your next session.

Make sure the pack is clean and dry before storing.

We ship to selected international markets, including the United States, United Kingdom, Canada, Australia, and parts of Europe.

Available shipping options and rates will be shown at checkout based on your delivery location.

Delivery times vary depending on your location.

Estimated delivery times will be shown at checkout. Once your order has been dispatched, you will receive tracking information where available.

Yes. We offer free shipping on orders with 2 or more pairs where available.

Shipping rates and free shipping offers may vary depending on your region.

Once your order has been dispatched, you will receive a tracking link by email where tracking is available.

Please allow time for tracking information to update after dispatch.

If you need to change your order, contact us as soon as possible.

We can only make changes before the order has been processed or dispatched.

Orders can only be cancelled before they have been processed or dispatched.

If your order has already been dispatched, you may need to follow our returns process once it arrives.

Yes. We offer a 30-day money-back guarantee.

Because ARKTA CoolCore™ Boxers are an intimate wear product, returned items must be unused, unworn, unwashed, and in their original packaging unless the item is faulty.

For hygiene reasons, we cannot accept returns of used, worn, or washed underwear unless the item is faulty.

Contact us with your order number and clear photos of the issue.

We will review the problem and help resolve it as quickly as possible.

Do not use a damaged cooling pack.

Contact us with your order number and photos of the damaged item so we can review the issue and help.

Contact our support team with your order number and reason for return.

We will provide the next steps based on your order status and return eligibility.

ARKTA is designed to provide targeted cooling support during heat exposure.

It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition. If you have concerns about fertility, reproductive health, or heat exposure, we recommend speaking with a qualified healthcare professional.

No. ARKTA CoolCore™ Boxers are a performance underwear product designed for comfort and targeted cooling support.

They are not a medical device.

Do not use this product if you are highly sensitive to cold, have reduced skin sensation, circulation issues, or any condition that may make cold exposure unsafe.

Stop using the cooling pack immediately if you experience pain, numbness, skin irritation, or discomfort.

ARKTA CoolCore™ Boxers are designed for targeted cooling support during heat exposure, but personal tolerance varies.

Always use the cooling pack inside the built-in pouch, avoid direct skin contact, and stop use immediately if you feel discomfort.

If you have any medical concerns, fertility concerns, circulation issues, skin sensitivity, or reduced sensation, speak with a qualified healthcare professional before use.